Terms and Conditions

Effective Date: 1st January, 2025

Welcome to WhiteboardMasters.co.ke. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Introduction

WhiteboardMasters.co.ke is an e-commerce platform operated by Whiteboard Masters (referred to as “we”, “our”, or “us”). These terms govern your use of our website and the purchase of products from our online store.

2. Use of the Website

  • You must be at least 18 years of age to use this website or have the supervision of a parent or legal guardian.

  • You agree not to use the site for any unlawful or prohibited purpose.

  • You agree to provide accurate and current information when creating an account or placing an order.

3. Products and Orders

  • All products listed are subject to availability.

  • Prices are displayed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise.

  • We reserve the right to modify product details, pricing, and availability without prior notice.

4. Payment

  • We accept M-Pesa, credit/debit cards, and other payment methods as displayed at checkout.

  • Orders will only be processed after full payment has been received and confirmed.

5. Shipping and Delivery

  • We deliver across Kenya. Shipping costs and estimated delivery times are provided during checkout.

  • Delivery times are estimates and may vary due to external factors beyond our control.

6. Returns and Refunds

  • Please refer to our refund policy for detailed information on returns, exchanges, and refund eligibility.

  • Items must be returned in their original condition and packaging within 7 days of delivery.

7. Intellectual Property

  • All content on this site—including logos, text, images, and designs—is the property of Whiteboard Masters or its licensors and is protected by intellectual property laws.

  • You may not copy, reproduce, or use any content without our prior written permission.

8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability is limited to the value of the product purchased.

9. Privacy Policy

  • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Termination

We reserve the right to terminate or suspend your account and access to our services at any time, without notice, if you violate these terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Kenya. Any disputes shall be resolved in Kenyan courts.

12. Changes to Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.